There are wide range of technical issue that a shared mailbox might suffer from. Workaround #2: Troubleshooting Shared Mailbox Synchronization in Desktop Outlook If its shared mailbox is not visible to you, then try the workaround 2. Note: In some cases, its found that even after configuring, still Office 365 shared mailbox not showing in Outlook desktop application. (if you have full rights of this shared mailbox) Enter the name or address of shared mailbox and click OK.Īfter configuration, a shared mailbox will automatically visible in the left pane of Outlook. Now, go to the “Advanced” tab, and click on the Add button.ĥ. From Change Account window, click on “More Settings” buttonĤ. Now, select your Office 365 account profile and then click on the Change button.ģ. Open the Desktop Outlook Application, and go to File tab > Account Settings > Account Settings…Ģ. So, to solve such issues, users can manually add an additional mailbox to their account. Otherwise, the Outlook will give you an error message ‘the folder you selected is not available’. If it’s coming in an Online web App but not visible in Outlook desktop App, then this would probably due to server-level problems. Generally, the shared mailbox should automatically come up when a user configures its account in Outlook. Workaround #1: Adding Additional Shared Mailbox in Desktop Outlook Exporting Shared Mailbox from Office 365 into Outlook App.Troubleshooting Shared Mailbox Synchronization.Adding an Additional Shared Mailbox in Outlook.To solve this query we have come up with 3 workarounds, such as: Methods to Resolve ‘Office 365 Shared Mailbox not showing in Outlook’ Issue Like Leeman Tanacio, there are multiple other Office 365 users who face difficultly as their Office 365 shared mailbox is also not visible in their desktop Outlook, whereas it’s visible in Outlook web app. Therefore, in this blog, we will be presenting the solutions for the common issue faced by many uses, that is “Office 365 Shared Mailbox not showing in Outlook application (desktop)”. However, some users face issues while accessing a shared mailbox is MS Outlook application. Assigned users can access these shared mailboxes in their Outlook application. We can also say that a shared mailbox is a centralized service that allows multiple uses to work in a synchronized manner. Each and every user is able to read and send emails depending upon the permission provided by the Admin. Shared Mailbox in Office 365 is a mailbox that can be accessed by all the users who have been granted permission for accessing it. Modified: October 10th, 2022 ~ Errors, Forensics, Office Online ~ 5 Minutes Reading

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